Experienced Professional in Administration, Operations, Sales and Marketing seeking new challenges in a fast-paced environment.

Experienced Professional in Administration, Operations, Sales and Marketing seeking new challenges in a fast-paced environment.

Location Lagos Lekki VI Preferred . Gender Female . Marital Status - Married .Salary Range Above 500K

An operations professional that thrives on
ensuring the smooth flow of business with little
or no disruption. Comfortable working as part of
a team or independently with a focus on
delivering quality support.
RESPONSIBILITIES
 Draft Lease Agreement, offer letters, invoices
and receipts
 Consistent interactions with management &
maintenance staff to ensure efficient operations
towards Tenants Shops/ retail outlet.
 Interacted with diverse populations and provided
excellent customer service.

 

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PROFILE
 Experienced Professional in Administration,
Operations, Sales and Marketing seeking new
challenges in a fast-paced environment. I have
excellent Communication Skills, Technology
skills, Planning skills, Organizational skills,
problem solving skills, emotional intelligence,
Microsoft package skills, Research skills, Event
Management, etc.
 An operations professional that thrives on
ensuring the smooth flow of business with little
or no disruption. Comfortable working as part of
a team or independently with a focus on
delivering quality support.
RESPONSIBILITIES
 Draft Lease Agreement, offer letters, invoices
and receipts
 Consistent interactions with management &
maintenance staff to ensure efficient operations
towards Tenants Shops/ retail outlet.
 Interacted with diverse populations and provided
excellent customer service.
 Explored prospective customers/clients and new
target segment
 Drafted rent renewal offers on a monthly basis &
maintained a summary report of lease renewals
for all Malls in the country.
 Planned and executed Mall marketing events
and identified partners for collaborations.
 Actively handling subcontractors to ensure that
they perform in line with their contractual
agreement.
 Clients/stakeholders interactions on daily basis
to determine their needs and priorities.
 Liaising with both tenants and landlord to ensure
all parties meet all stated guidelines.
 As Project Administrator, handled millions in
petty cash and ensured prompt retirement of all
team allowances.
 Preparing of weekly reports on leasing status
 Resolved resident conflicts over the phone and
in person meetings.
 Achieved over 75% occupancy rate for rental
portfolio.
 Handling over N450m rental budget yearly
portfolio of the Mall
 Worked with the owner on strategies to
increase sales.
 Communicated daily with other financial
institutions to address and resolve issues as
pertains to Mall.
 As Project Administrator, I facilitated the rent
reduction for project staff with 50% cost savings.
 As Project Administrator, ensured best practice
for intra and inter communications, including
liaison with individual work stream leaders and
all team.

 Planned and co-ordinate logistics and
accommodation arrangement for project
resources (over 50 people) where required
 As Team Lead, managed the document
controllers’ team by ensuring customer service
levels are met and SLA’s are met or above
standard
 Monitored feedback and quality controls of all
queries, escalations and complaints. Derive
actionable and sustainable conclusions from
trend analysis, provide recommendations, as
well as execution. Scope, plan, implement and
conclude operational tasks within specified time
lines
 Prepare and present team Scorecards and
Process Charts.
 Proactively make recommendations to
system/process/people/ customer service
enhancement. Implemented detail analysis of
target markets and developed successful
marketing strategies.

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